Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
The customer can return the goods and send them no later than 14 days from the date of withdrawal from the contract and send the goods back to the seller's address.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returned items must be in NEW FACTORY-FRESH condition, as shipped from the manufacturer. The product and all boxes, packing materials, wrappers, cartons, cables, instruction manuals, blank warranty cards, accessories etc., must be included without damage, markings, tape, folds or defacing.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Withdrawal from the contract must contain the identification of the buyer, the date of the order, the exact specification of the goods, the account number where to send the returned amount of the price, to speed up communication, and the telephone contact or e-mail. At the same time as withdrawing from the purchase contract, the consumer delivers the goods to the seller together with the original accessories, including all documentation in the original packaging. We recommend sending the goods by registered mail, as the seller is not responsible for their possible loss or damage during transportation.
The goods must be complete, undamaged, in the original packaging and with proof of purchase!!! In original packaging, without mechanical wear, resaleable - all accessories (documents, accessories).
1.) Please send the goods to us no later than 14 days after withdrawing from the contract.
2.) Attach a letter of withdrawal from the purchase of goods, where you indicate
- Your name, address and telephone number,
- Account number to which the money will be returned to you,
- Invoice number,
- Your signature and date.
3.) Send us the original proof of purchase back with the goods.
4.) Send the goods in the original packaging / in the original box or other original packaging / so that it is not damaged or dirty during delivery.
5.) Address for delivery:
1. May 8
07301 Sobrance, Slovakia
After receiving the goods at our address, we are obliged to return the amount paid for the goods to you no later than 14 days from the date of withdrawal from the contract, but we normally process the return of payments in less than 14 days by transfer to your bank account or payment card.
The buyer cannot withdraw from the purchase contract, the subject of which is:
a) sale of goods made according to the special requirements of the buyer, goods made to measure or goods intended specifically for one buyer,
b) sale of goods enclosed in a protective packaging, which is not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery, e.g. earphones,
c) sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery.
d) sale of audio recordings, video recordings, audio-visual recordings, books or software (you have a maximum of 3 days for testing when purchasing software)